What are the applications of your machine？
It can be used in many fields, such as fulfillment center, express delivery center, furniture factory, box factory，warehouse center, e-commerce industry，etc.
What types of boxes can this machine make？
Anypack box on-demand machine can make 85 types FEFCO boxes, which is considered the international standard for carton design.
Do you have any certifications for your machines？
Our machines are CE certified, and we accept any third party inspection company, such as SGS，TUV Rheinland, etc.
What kind of support do you offer？
We provide 7 * 24 support by our engineers as well as local partners. We can not send engineers during the epidemic period, all customer support will be remote by phone or video.
Does your touchscreen operating system offer free updates？
Yes, we will notify all customers when the software is updated.
Do you offer customized products？
Yes, we can print the customer’s logo on the machine, can also be customized according to customer needs.
How Long is your after-sale guarantee？
Our quality assurance is 12 months from the date of receipt of the machine and provides life-long remote technical assistance.
What is your delivery time?
The delivery period of the basic machine is usually around 30 working days, the custom machine needs to see will depends on the customer’s specific requirements.
Can I come to China for factory inspection?
Of course, but it is better to wait until the epidemic subsides. Now we support using ZOOM for online factory inspection.
What are the payment options?
We accept 50% deposit by T/T before production, and 50% balance by T/T before shipment.